Terms of sale
Last updated: October 28, 2026
These terms apply to every order placed for an Unflagged service, on this website or through a marketplace. When you order through a marketplace such as Fiverr, that marketplace's own terms also apply, and they prevail on payment, cancellation and disputes.
1. Who we are
Unflagged is a trade name of Paul Landi, entrepreneur individuel (EI), registered in France (RNE registration filed on October 28, 2026; SIREN being assigned), 51 rue de Colombes, 92400 Courbevoie, France, contact@getunflagged.com, +33 6 18 65 04 93. Unflagged is an independent service. It is not affiliated with, endorsed by or sponsored by Google LLC or Shopify Inc.
2. Who can order
Our services are sold to businesses only. By ordering, you confirm that you are ordering for the purposes of your business (for example, for the online store you operate), and not as a consumer.
3. What we sell
We audit Shopify stores that have received a warning or a suspension in Google Merchant Center, mostly for misrepresentation. We work from your public storefront and the screenshots and exports you send us.
| Plan | Price | Delivery | What you get |
|---|---|---|---|
| Diagnosis | $25 | 24 hours | The 3 most likely causes and the list of fixes |
| Full audit | $60 | 48 hours | All 49 checks, every failing point ranked, step-by-step fixes in your Shopify admin, a review request draft, and one free re-check (section 7) |
| Done for you | $150 | 72 hours | The Full audit, then we apply the fixes in your store through Shopify collaborator access |
Prices are in US dollars. The French-language service is priced in euros and includes 10 extra checks on French legal requirements; its prices are shown on the French page. VAT is not charged: TVA non applicable, article 293 B du Code général des impôts.
4. What we don't do
- We don't decide anything for Google. Only Google decides whether your account is reinstated. We never promise reinstatement, a date, or a result.
- We don't ask for passwords. For Done for you, you invite us as a collaborator in Shopify, and you can remove that access at any time.
- We don't submit anything to Google for you. You send the review request yourself, from your own account.
- We don't write anything untrue. We won't help hide facts from Google, show Google different content from what shoppers see, or open a new Merchant Center account to get around a suspension.
- We can decline an order before or after payment, for example when the account was suspended for circumventing systems, when no review request is left, or when the store sells counterfeit goods. If we decline after payment, we refund you in full.
5. How an order works
- You send your store URL and your Merchant Center screenshots, through the free eligibility check or with your order.
- You pay through the marketplace you order on (Fiverr or ComeUp) or, for a direct order, by the payment method stated on our quote.
- The delivery clock starts when we have both your payment and everything listed in step 1. If something is missing, we tell you within one business day, and the clock starts when it arrives.
- We deliver the report by email or through the marketplace. A person reviews every report before it is sent.
How we count hours. Delivery times are counted in hours on business days, Monday to Friday, Paris time, excluding French public holidays. An order complete on Friday at 6 p.m. with a 24-hour delivery time is due on Monday at 6 p.m.
6. Our two guarantees
- On time, or refunded. If we deliver after the time stated for your plan, we refund that order in full when you ask within 14 days of delivery.
- Nothing to fix, refunded. If a Full audit or Done for you report shows no failing check (every check is Pass, N/A or Not verifiable), we refund that order in full.
Refunds go back to the payment method you used, within 14 days of your request. Marketplace orders are refunded through the marketplace.
7. The free re-check
With a Full audit or Done for you, if Google doesn't approve your review request within 30 days of the date we delivered your report, we check your live store once more against the same checks, free of charge. A re-check is our own review of your store. It is not a Google review and doesn't affect your Merchant Center account. Ask for it by replying to your report email within those 30 days.
8. Done for you: changes in your store
We only change what the report lists and what you approve. We send you the text before publishing anything on your store. You remain responsible for your store, its content, its prices and its legal obligations. We remove our collaborator access, or ask you to, once the work is delivered.
9. Your part
You give us accurate information and tell us about every review request already sent. Our findings depend on what we can see: if information is wrong or missing, the report can be wrong too. You decide which fixes to apply and when to request a review.
10. Liability
We do the work with care and according to the description of your plan. To the extent the law allows, our total liability for an order is limited to the price you paid for it. We are not liable for Google's decisions, for lost sales or advertising revenue, or for changes you or third parties make to your store.
11. Your data
How we handle the information you send is explained in our privacy notice. We delete your files 90 days after delivery, except invoices, which French law requires us to keep for 10 years.
12. The report
The report is yours to use for your own business. Please don't republish it or resell it.
13. Law and disputes
These terms are governed by French law. If there is a problem, write to us first at contact@getunflagged.com: we answer within two business days. If we can't agree, the competent French courts have jurisdiction, unless a marketplace's dispute process applies to your order.
14. Changes
We may update these terms. The version in force on the day of your order applies to that order.